Shipping policy

At Ventmann USA, we take great care in ensuring that your order arrives safely and on time. Due to the specific nature of our products, all items are shipped on pallets to guarantee maximum protection during transport.

Important Notes

• Delivery times are estimates and may vary due to courier capacity or unforeseen circumstances.

• Our courier delivers pallets curbside only. Please ensure suitable access is available for delivery.

• Customers are responsible for arranging unloading and moving products from the delivery point.

Damages or Issues

We take every precaution to ensure your items arrive in perfect condition. If you notice any damage upon delivery, please report it immediately to our customer service team with photos of the pallet and items.